Jo Josephs Resume

Present

Sightly - A Marketing Company, Operations Analyst

Remote

Ensures data accuracy in Snowflake and PostgreSQL
Creates automated reports using dbt, Snowflake and Sigma for clients like Honda, Popeyes, and Claire's saving account managers a cumulative of at least 10 hours a week.
Responsible for the scheduling and accuracy of the company's monthly lender reports, and works collaboratively across teams in order to provide the most up to date and accurate data.
Monitors, research and resolve technical problems, escalate unresolved issues to engineering team as appropriate.
Creates and updates interdepartmental instrumental procedures, training materials and end-user guides as required in company's Confluence.
Works with product managers to improve existing processes to workflows to increase the user experience of our platforms for both internal and external stakeholders.
Regularly interfaces with senior management including the Director of Engineering,SVP of Client Services and SVP of Product to present findings and suggest improvements to both human and data pipelines.
Assigns various support tickets to different engineering teams and individuals, and works with them to identify, validate and solve for bugs as they arise.
Conducts post mortem analyses on bug tickets in order to strengthen the company's existing technical challenges and documentation.

2020-2021

Blue Cross, Broker Specialist

Boise, Idaho

Gathered, reviewed, processed, maintained, and updated required documentation (i.e. licensing, liability coverages and certifications) to ensure brokers, agencies, and sales staff (new and appointed) are appropriately set up in systems and are compliant to allow for sales of respective product lines
Reviewed and processed broker activities (i.e. terminations, moves, agent of record, etc.) accurately and timely to ensure compliance and accurate commission payments.
Input and configured appropriate commission rules and arrangements into required systems.
Provided customer service by answering questions, resolving issues, and educating brokers and sales staff.
Performed research to respond to inquiries and interprets policy and procedures to determine most effective response.
Tracked and maintained reports and databases for brokers, sales and account management teams, and/or leadership.

2018-2020

National General Insurance, Lead Technical Support Administrator

Boise Idaho

Provided front-end develoment support for more than 1000 websites and their respective owners via phone, email and Zendesk
Tracked websites and their usage to gather data in order to understand areas for improvements based on customer usage.
Created a 100 page document about my department that was then integrated into the company's knowledge base.
Provided recommendations for website templates, advised we removed all non-responsive templates from the company's repertoire and worked with developers in creating new website templates.
Worked with Enterprise customers in integrating our API for 3rd party websites.

Eastern University(current)

College of Idaho

Google Data Analytics for Professionals

Boise CodeWorks

Languages

Tools

Interpersonal Skills

Experience working with technical and non-technical partners
Technical Writing
Strong communication skills: ability to clearly communicate complex results to technical
and non-technical audiences in verbal, visual, and written media
Excellent communication, writing and presentation skills
Prepare findings in a professional manner, presenting insightful results
and providing actionable recommendations to leadership

2023 by Jo Josephs. Built with and .

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Experience